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Part of the Texas Lottery’s mission is to ensure the security and integrity of the Games of Texas. The Security Spotlight highlights useful information for players and retailers that will enhance the fun and entertainment of playing the Games of Texas.
WHAT STEPS CAN I TAKE AS A TEXAS LOTTERY PLAYER TO SAFEGUARD MY TICKETS AND HAVE THE BEST PLAYING EXPERIENCE POSSIBLE?
• Purchase tickets only from a licensed Texas Lottery retailer.
• Always check your tickets at the time of purchase to ensure that you received the instant tickets and/or numbers that you selected for one of the Texas Lottery’s drawing games.
• Sign your tickets upon receipt. If you lose the ticket, it will be more difficult for someone else to claim a prize.
• Check your own tickets and determine your prizes before presenting them to the retailer for validation. Winning results can be printed by any licensed Texas Lottery retailer. Players can also check their own tickets on the Texas Lottery's GamePoint (GPT) terminal, Self Service Terminal (SST) or the Express Point Check-a-Ticket terminal.
• Ask the retailer for the validation receipt when you validate your tickets to ensure the accuracy of the transaction with the retailer.
• Report any suspicious activity or concerns that you have regarding a lottery ticket purchase to the Texas Lottery immediately. The Texas Lottery has a formal complaint process to address complaints from players and retailers. Phone complaints can be made to the Compliance Hotline at 512-344-5300 or 1-800-375-6886 x5300. Written complaints can be made online
or via the mail.
WHAT STEPS CAN I TAKE AS A TEXAS LOTTERY RETAILER TO SAFEGUARD MY TICKETS AND HAVE THE BEST SELLING EXPERIENCE POSSIBLE?
• Maintain accurate inventory records including the game #, Pack # and ticket #.
• Do not pay ticket prizes unless the ticket has been validated properly through the terminal.
• Report stolen tickets immediately to local law enforcement authorities and the G-TECH hotline at 1-800-458-0884. G-Tech hotline is open daily from 4 a.m. to 12 a.m. midnight.
• Properly deface tickets for which a prize has been paid. Do not return tickets to players after you have paid a prize.
• Do not pay a prize amount that is less than the prize amount indicated.
Criminals and con artists work constantly to develop new ways to cheat people. They steal your identity, Social Security number and financial data. Be cautious when dealing with strangers or unsolicited emails because it may be a scam intended to get your personal information.
Things to look for that the Texas Lottery DOES NOT DO that may indicate a scam:
• The Texas Lottery does not ask for an advance payment or “good faith” money to claim a prize.
• The Texas Lottery does not send unsolicited e-mail or mail communications indicating that you have won a lottery when you have not played or submitted a claim. You must submit a winning ticket and claim to be eligible to win a Texas Lottery prize. The Texas Lottery never contacts anyone regarding a lottery prize unless they have submitted a claim.
Examples of common scams are listed below:
• The Latin Lotto Scam gets its name because these con artists most commonly target Spanish-speaking residents who are often elderly; although these con artists may target anyone. Claiming to have a winning ticket, they request the “victim” help them claim the prize because they are in the country illegally and the Lottery requires a Social Security number and prepayment of taxes. The scam commonly involves a second person - posing as a stranger to the first person – that walks by and “confirms” that the ticket is “valid.” The scammers ask the victim to put up “good faith” money to pay the taxes and they will then share the prize with the victim. Of course, the scammers get away with the victim’s good faith money and there is no prize to share. To learn more about the common Latin Lotto Scam, download the flyers in English and Spanish.
The Truth Report
¡Sepa La Verdad!
• A stranger offers to sell you a “winning” ticket, maybe for less than the amount on the ticket. The ticket is often a fake, the prize may have already been paid or it has been altered to appear to be a winning ticket.
• You receive an e-mail claiming to be from “Texas Lottery Commission” or other lottery indicating that you have won a prize and need to pay a “processing fee”. You may be asked for bank account information and/or a Social Security number. This scam sometimes involves using real Texas Lottery Commission employee names and fake e-mail addresses made to look legitimate. The Texas Lottery does not send emails telling people they have won.
• You receive a letter with a foreign postmark and official looking documents claiming you are one of the winners of a foreign lottery. The letter states you must send bank account information and/or pay a processing fee to claim your prize. For additional information on international lottery scams and tips to avoid them, click here
to visit the Federal Trade Commission’s Web page on cross-border fraud.
In these examples, you (the “winner”) never receive a penny and the criminals make off with your money and possibly your identity.
Texas Lottery Resources:
Any suspicious activity involving Texas Lottery games or questions regarding the legitimacy of communications you received about lottery prizes or claims can be reported to the Texas Lottery Commission at 1-800-37-LOTTO or by e-mail at firstname.lastname@example.org
Suspicious lottery e-mails can be reported to the Federal Trade Commission’s Bureau of Consumer Protection at www.ftc.gov
or call 1-877-FTC-HELP. You can also report unsolicited commercial e-mails to the FTC at email@example.com
Suspicious lottery mail appearing to be lottery material from a foreign country can be reported to your local postmaster or by contacting your local US Postal Inspection Office.